BNB Refund Policy
At Quad Bike Rental Dubai, we want to ensure that your experience with us is smooth and enjoyable. However, we understand that plans can change, and in the event that you need to cancel or modify your booking, we’ve established the following clear guidelines to handle cancellations and refunds.
Request Submission
To request a refund or make any changes to your booking, please submit your request in writing through the booking channel you initially used. You can contact your operations manager or reach out to our customer service team via email at [email protected].
Refund Eligibility
Full Refund: If you request a cancellation at least 24 hours before the tour departure, you will be eligible for a 100% refund of the tour price.
No Refund: If you make a cancellation request less than 12 hours before the tour departure, no refunds will be issued.
Official Cancellation Confirmation
Please note that your booking will only be officially considered cancelled once you receive a confirmation email from QuadBikeRentalDubai. The confirmation email will be sent from [email protected]. We kindly ask that you keep this email for your reference.
Processing Time for Refunds
Refunds will be processed within 7 to 10 days after the cancellation request. The exact time frame depends on the processing time of the issuing bank associated with your credit or debit card.
Bank Fee Deduction
Please be aware that a 5% bank fee will be deducted from the refunded amount. This fee is charged by the bank or payment provider and is beyond our control.
Tour Departure Information
Tour departure details, including the time and location, will be provided to you at the time of booking. Please ensure that you carefully check these details to avoid any confusion on the day of your tour.
Cancellation Timeline
To qualify for a refund, all cancellations must be made at least 24 hours prior to the activity date. Cancellations made within 24 hours of the scheduled tour will not be eligible for any refund.
